Question 1

Are all your watches guaranteed authentic?

Accepted Answer

Yes. Every timepiece we sell is 100% genuine and backed by thorough verification and certification.

Question 2

Do you offer warranties on your watches?

Accepted Answer

Yes. Watches purchased from Your Company come with our exclusive warranty. Manufacturer warranties may not apply since we are an independent retailer.

Question 3

Can I sell or trade my watch?

Accepted Answer

Absolutely. Our expert team provides accurate valuations and a seamless process for selling or trading your luxury watch.

Question 4

How does consignment work?

Accepted Answer

You submit your watch for consignment, we market and handle the sale, and once sold, you receive your proceeds—maximizing value with minimal effort.

Question 5

Do you source rare or specific watches?

Accepted Answer

Yes. Through our exclusive sourcing service, we locate hard-to-find and limited edition timepieces for collectors.

Question 6

How long does it take to source a watch?

Accepted Answer

Sourcing times vary depending on rarity and availability. Once we receive your request, we provide updates and an estimated timeline within 24–48 hours.

Question 7

Do you offer watch servicing or restoration?

Accepted Answer

Yes. Our skilled technicians handle everything from routine maintenance to full restorations, ensuring your watch looks and performs like new.

Question 8

Is shipping insured?

Accepted Answer

All shipments from Your Company are fully insured and tracked to guarantee safe and secure delivery.

Question 9

Are you an authorized dealer for luxury watch brands?

Accepted Answer

No. We are an independent retailer. While we offer authentic timepieces from top brands, we are not affiliated with, endorsed by, or authorized by any watch manufacturer.

Question 10

How do I get started?

Accepted Answer

You can start by browsing our inventory, submitting a watch for sale or consignment, requesting a sourced timepiece, or scheduling service. Our team is ready to guide you every step of the way.

MBM CHRONOMETRICS

Frequently Asked Questions